The Kids Era — Learning Beyond Screen!

Shipping & Delivery Policy

How we get books and toys to your doorstep

Last updated: April 12, 2026

Delivery within 48 hours (2 days) after dispatch. Free delivery on all active subscriptions within serviceable pin codes. Pickup is scheduled and handled by us.

1. Serviceable Areas

The Kids Era currently delivers to 100+ cities across India. Delivery availability is determined by your pin code at the time of checkout. We are continuously expanding our delivery network.

To check if we deliver to your area, enter your pin code on the app or website during checkout. For queries about serviceability, email us at contact@thekidsera.com.

2. Shipping Process

  1. Order Confirmation: Once your subscription is activated or renewed, your order is prepared within 1–2 business days.
  2. Curation: Our team handpicks books and toys based on your child's age and preferences.
  3. Packaging: Items are carefully packed and sanitised before dispatch.
  4. Dispatch: You will receive a dispatch notification via SMS/email with tracking details.
  5. Delivery: Items are delivered to your registered address within 48 hours (2 days) of dispatch.

3. Delivery Timeline

  • Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Pune): within 48 hours
  • Tier 2 cities: within 48 hours
  • Other serviceable areas: within 48 hours

Delivery timelines are estimates and may vary due to high-demand periods, public holidays, or courier partner delays. We will notify you of any significant delays.

4. Delivery Charges

  • All active subscription plans: Free delivery and pickup (included in plan cost)
  • One-time or replacement deliveries: ₹49–₹99 depending on location
  • Expedited delivery (within 24–48 hrs): ₹149 (available in select metro cities)

5. Delivery Address

  • Please ensure your registered delivery address is accurate and complete, including flat/house number, building name, street, landmark, city, and pin code.
  • The Kids Era is not responsible for failed deliveries due to incorrect or incomplete addresses.
  • Address changes must be made at least 48 hours before dispatch. Contact us at contact@thekidsera.com.

6. Delivery Confirmation

  • You will receive an SMS/email notification upon delivery.
  • If you are unavailable at the time of delivery, the courier will attempt redelivery up to 2 times.
  • After 2 failed attempts, the package may be held at the nearest courier facility for up to 3 days before being returned to us.
  • Re-dispatch of returned packages may incur an additional delivery charge.

7. Return Pickup Process

At the end of your rental cycle, we will schedule a pickup of the rented items:

  1. You will receive a return reminder 5 days before pickup.
  2. Pack all items securely in the original packaging or any box.
  3. Our pickup partner will collect items from your registered address.
  4. A pickup confirmation will be sent via SMS/email once items are collected.

If you are unavailable for the scheduled pickup, please contact us at least 24 hours in advance to reschedule.

8. Item Sanitisation

All books and toys go through a thorough quality check and sanitisation process before being dispatched to the next subscriber. We use child-safe, non-toxic cleaning agents. Books with significant hygiene concerns are retired from circulation.

9. Delays and Exceptions

The Kids Era shall not be held liable for delivery delays caused by:

  • Natural disasters, floods, or extreme weather conditions
  • Government restrictions, strikes, or civil unrest
  • Courier partner operational issues beyond our control
  • Incorrect addresses provided by the customer
  • Public holidays or regional shutdown periods

In such cases, we will make every effort to deliver at the earliest and keep you informed.

10. Lost or Damaged Shipments

If your order appears lost or arrives damaged:

  • Report to us within 48 hours of the expected delivery date for lost items
  • Report damaged items within 48 hours of actual delivery with photographic evidence
  • We will investigate with our courier partner and resolve within 5–7 business days
  • Resolution may include replacement, re-delivery, or account credit as appropriate

11. Contact for Delivery Issues

  • Email: contact@thekidsera.com
  • Phone: +91 89761 79945
  • Address: INNOV8 Kalpataru Prime, c/o M/S Amber Real Estate Limited, 4th Floor, Unit No. 1,2, Kalpataru Prime, Plot No. D-3, Road No. 16, Wagle, Thane West – 400604, Maharashtra
  • Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
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