Cancellation & Refund Policy

1. Subscription Cancellation

You may cancel your The Kids Era subscription at any time through the mobile app (My Account → Subscription → Cancel) or by emailing us at contact@thekidsera.com.

• Cancellations take effect at the end of the current billing cycle
• You will continue to have access to the service until the end of the paid period
• All rented items must be returned within 7 days of cancellation
• Unreturned items after cancellation will be charged at full retail price

2. Refund Policy

2.1 New Subscriptions

For first-time subscribers, the following refund policy applies from the date of your first payment:

• Within 7 days: 100% refund (minus payment gateway charges of ₹50)
• After 7 days: No refund applicable under any circumstances

Refunds are only applicable if the delivery box has not yet been dispatched. Once the box is shipped, no refund is applicable for that cycle.

2.2 Renewals

Monthly renewal charges are non-refundable once the subscription box has been dispatched. If you wish to cancel before renewal, you must do so at least 48 hours before the renewal date.

2.3 Non-Refundable Items

• Registration or one-time setup fees (if applicable)
• Event and workshop registration fees
• Damage fees levied on returned items
• Delivery and pickup charges (unless the error is on our part)

3. Refund for Defective or Wrong Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos. We will:

• Arrange an immediate replacement at no additional cost, or
• Credit the equivalent value to your account for the next cycle

No cash refunds will be issued for individual item complaints after 48 hours of delivery.

4. Event Cancellations

• Event registrations are non-refundable unless The Kids Era cancels the event
• If we cancel an event, a full refund will be processed within 7 business days
• If we reschedule an event and you are unable to attend, a full refund will be issued upon request

5. Refund Procedure

To request a refund:

1. Email us at contact@thekidsera.com with subject line: "Refund Request – [Your Registered Mobile Number]"
2. Include your reason for the refund request and any supporting photos (if applicable)
3. Our team will review and respond within 2 business days
4. Approved refunds are processed within 7–10 business days to your original payment method

The date of the email will be used to determine refund eligibility. Refunds are credited to the original payment method (UPI, credit/debit card, net banking).

6. Plan Downgrades and Upgrades

• Upgrades: Effective immediately. The prorated difference for the current cycle may be charged.
• Downgrades: Effective from the next billing cycle. No partial refunds for downgrades mid-cycle.

7. Legal Disclaimer

By subscribing to The Kids Era, you acknowledge that you have read and understood this Cancellation and Refund Policy. The Kids Era reserves the right to modify this policy at any time. Disputes shall be subject to the jurisdiction of the courts in Mumbai, Maharashtra, India.

8. Contact Us

• Email: contact@thekidsera.com
• Phone: +91 89761 79945
• Address: INNOV8 Kalpataru Prime, c/o M/S Amber Real Estate Limited, 4th Floor, Unit No. 1,2, Kalpataru Prime, Plot No. D-3, Road No. 16, Wagle, Thane West – 400604, Maharashtra
• Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST